Support

Help with Folio on iPhone · Can’t find an answer? Contact us

Which devices are supported?

Folio requires iOS 26 or later on iPhone. On-device AI summaries and flashcards need a supported iPhone with Apple Intelligence enabled. Recording and transcription may work on other iOS 26 devices with varying AI availability.

Why isn’t my transcript appearing?

Check that Folio has Microphone and Speech Recognition permission in Settings → Folio. Stay on Wi‑Fi the first time — Apple may download speech models. Open the lecture and tap Retry if processing failed.

How do summaries and flashcards work?

After transcription, Folio Premium generates summaries, concept chips, and flashcards using Apple’s on-device intelligence. Free tier includes transcription only (limited recordings per week). Upgrade in Settings or restore a previous purchase.

How do I restore Folio Premium?

Open Folio → Settings → tap Restore purchases. Use the same Apple ID you bought Premium with. If restore fails, confirm the purchase completed in Settings → Apple ID → Subscriptions / Purchase History.

I recorded before upgrading — where is my summary?

Open the lecture → Summary tab → tap Generate summary. Folio will build summaries and flashcards from the existing transcript.

Is my audio uploaded anywhere?

No. Audio stays on your iPhone. Transcription and AI study features run on-device. Read our privacy policy for full details.

How do I share a lecture with another Folio user?

Open a lecture → menu (⋯) → Share with Folio users or AirDrop Folio lecture. The recipient opens the .foliolecture file in Folio. Audio is included when sharing from the device that recorded it.

How do archived recordings work?

Archived lectures move to Settings → Archived recordings. They are kept for 30 days, then removed automatically. Restore anytime before purge.

Education referral codes

Enter a referral code in Settings → Referral code. Valid codes unlock Premium access or education pricing depending on the campaign. Contact your school rep or email us if a code doesn’t work.

Report a bug or request a feature

Email writetorajwadhwa@gmail.com with your iPhone model, iOS version, and steps to reproduce. Screenshots help.